ZipMate Privacy Policy

Last Updated: Nov 2025

Welcome to ZipMate! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

Account Information: Email address, password (encrypted), full name
Profile Information: Photos, bio, gender, interests, location details (pincode, locality, city, state)
Profile Prompts: Answers to profile questions
Verification Data: Verification photos and status

1.2 Location Information

We collect your location data (pincode, locality, city, state) to:

Match you with people in your area
Provide location-based filtering features
Prevent fake profiles and ensure authenticity

Note: Your exact GPS coordinates are NOT stored. We only store your pincode and general location information (locality, city, state).

1.3 Usage Information

We automatically collect certain information when you use the App:

Device information (device type, operating system)
App usage data (features used, interactions)
Crash reports and error logs (for app improvement)

1.4 Messages and Communications

We store your chat messages and communications with other users within the App.

2. How We Use Your Information

We use the information we collect to:

Create and manage your account
Match you with other users based on location and preferences
Enable communication between matched users
Verify user profiles and prevent fake accounts
Provide customer support
Improve and optimize the App
Ensure safety and security (detect and prevent fraud, abuse, and illegal activity)
Send you important updates about the App

3. How We Share Your Information

3.1 With Other Users

When you use ZipMate, certain information is visible to other users:

Your profile photos and bio
Your profile prompts and answers
Your verification status
Your general location (pincode, locality, city) - NOT your exact address

Your email address and exact location are NEVER shared with other users.

3.2 With Service Providers

We use third-party services to operate the App:

Supabase: For database, authentication, storage, and real-time features
Firebase: For crash reporting and analytics (anonymized data)
Google Play Services: For location services

These service providers have access to your information only to perform services on our behalf and are obligated not to disclose or use it for any other purpose.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information:

Data encryption in transit and at rest
Secure authentication systems
Regular security audits
Access controls and authentication

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law or for legitimate business purposes.

6. Your Rights and Choices

You have the right to:

Access: Request access to your personal information
Update: Update or correct your profile information at any time
Delete: Delete your account and personal information
Opt-out: Opt-out of certain data collection (may limit app functionality)
Report: Report users who violate our terms of service
Block: Block users you don't want to interact with

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

ZipMate is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the App, you consent to the transfer of your information to these countries.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: mobileplaystore53@gmail.com
App Support: Use the in-app support feature

11. Third-Party Services

Our App uses the following third-party services. Please review their privacy policies:

Supabase: https://supabase.com/privacy
Firebase (Google): https://policies.google.com/privacy
Google Play Services: https://policies.google.com/privacy